Privacy Policy

Japhe's Cakes & Pizzas ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Personal Information

When you place an order, we collect:

• Name
• Phone number
• Delivery address (for delivery orders)
• M-Pesa phone number (for M-Pesa payments)

Order Information

• Order details (items, quantities, preferences)
• Order date and time
• Payment method and status
• Delivery/pickup preferences

Technical Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Process payments securely
• Improve our services and customer experience
• Send order confirmations and updates
• Respond to customer service requests
• Comply with legal obligations

Storage

Your data is stored securely using Supabase, a trusted cloud database provider. We implement industry-standard security measures to protect your information.

Security Measures

• Encrypted data transmission (HTTPS)
• Secure database access controls
• Regular security audits
• Limited employee access to personal data

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Order history is kept for accounting and customer service purposes.

We do not sell your personal information. We may share your information with:

Service Providers

• Payment Processors: M-Pesa for processing payments
• Delivery Partners: For order fulfillment (delivery address only)
• Cloud Services: Supabase for data storage

Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

We use cookies and similar technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Location: Thika, Kenya
• Phone: +254 700 000 000
• Email: privacy@japhes.com